Dear Mr. Smith,
'This is just a quick note to say how pleased I was with the work you did at my house recently. Not only did you start when promised but you finished when promised and the heating is fantastic. It's so nice to be able to have heating again.'
Mrs. C Verdier

'I am writing to thank Mr Smith for the professional service that I received recently. After having numerous plumbers either not turning up, not following up with a quotation or sending a quotation which was very expensive I was about to give up. Then I was visited by Mr Smith who promptly sent me a quotation and then commenced the work on the agreed commencement date. It was a pleasure to have his guys at my house and I have since recommended them to my friends who have been equally pleased.'
Miss S Williams

'Darren Smith has worked for our Companies for more than ten years as our heating engineer. We have always found him to be highly reliable and extremely conscientious and totally professional. He has built up a good rapport with our tenants and we have always been able to trust him implicitly to resolve any, and all plumbing/heating problems.'
Martin Ricketts